![]() I’ve added my local copy of the Offline Files cache (c:\temp\MyDocsCopy) to the left pane and the folder redirection target to the right pane of FreeFileSync. A full description of these tools is beyond the scope of this article, but some quick examples follow. You can also RoboCopy or any other tool with which you may be familiar for syncing folders. You can use a directory comparison or sync tool to identify any such data, and save it to the network folder.įreeFileSync is a popular open source tool for directory comparison and syncing. The local copy you made should contain any unsynced data that was stuck in the Offline Files cache prior to the reset operation. I usually make sure I’m using a wired (Ethernet) connection, since I may have to sync several Gigabytes. Once you reboot, re-enable your network connections so that your computer can recreate the local Offline Files cache. You can use the following command, run from within an elevated command prompt: REG ADD "HKLM\System\CurrentControlSet\Services\CSC\Parameters" /v FormatDatabase /t REG_DWORD /d 1 /fĪfter setting this value, you need to reboot the computer to complete the reset operation. The brief version is that you add a single registry value and reboot. If there are multiple users, make sure that the other users’ data is syncing safely, or if not, make local backups for each. Please note that this will reset the cache for all users of the computer. I’ve described the procedure to reset the Offline Files cache previously. YOu can do this with the GUI, or use a command-line tool like xcopy, robocopy, or PowerShell: Copy-Item \\.uvm.edu\rallycat\MyDocs -destination c:\temp\MyDocsCopy -recurse -force xcopy \\.uvm.edu\rallycat\MyDocs c:\temp\MyDocsCopy /S Reset the Offline Files cache That way, you will be able to operate on the Offline Files cache, rather than the live network folder.Ĭopy the contents of the Documents folder to a local folder, e.g., C:\temp\MyDocsCopy. Preserve the current contents of the Offline Files cacheĭisable ALL network connections, Ethernet and Wi-Fi. If someone has errors in their Offline Files results, and some basic troubleshooting hasn’t resolved the issue, the following procedure should restore Offline Files functionality while preserving any unsynced data in the Offline Files cache. However, mostly it just shows the same errors and messages that you see in the Sync Center results. Specifically, the Microsoft-Windows-OfflineFiles/SyncLog, once visible and then enabled, seems as though it should be helpful in troubleshooting problems. In addition, there are some logs that are visible only when you enable the Show Analytic and Debug logs option on the View menu. Microsoft-Windows-OfflineFiles/Operational.Microsoft-Windows-Folder Redirection/Operational.There are two logs that are normally visible in the Windows Event Viewer, under the Applications and Services logs heading: There are some logging options available that can help in diagnosing problems with offline files. If you want to get the client up and running again ASAP, skip ahead to the Fix it section. I’ll mention them, but I’ve rarely found them helpful in solving a persistent problem. There are event logs that can be examined. If the second path is the one that is shown in the Location tab in the properties of the Documents folder, then you will be able to access that path while offline, but not the first path. ![]() ![]() The Location tab shows the UNC path to the target network folder.įor example, these two UNC paths resolve to the same network folder: ![]() You can see the target folder path in the Properties of the Documents folder. Specifically, Windows will only provide the Offline Files virtual view for the path to the target network folder. Second, Windows treats different names for the same actual server as if they are different servers altogether. This means that, when Offline Files is really borked, users can see different things in their Documents folder depending one whether their computers are online or offline. Two Important conceptsįirst, it’s important to understand that the Offline Files facility is providing a virtual view of the network folder to which Documents has been redirected when Windows detects that the network folder is unavailable. And most of the time, “it just works.” But there are times when it won’t, and getting it running again can be challenging. My previous post describes the normal operation of Offline Files. ![]()
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